Welcome to EllBee Mussoorie Hills. We strive to provide a peaceful and enjoyable stay for all our guests. Please familiarize yourself with the following rules and regulations:
Check-in time is 2:00 pm and check-out time is 11:00 am. Early check-ins or late check-outs may be available for an additional fee; please inquire at the front desk by calling or visiting.
Loss of room keys will result in a charge of Rs. 500/- per key, which must be paid by the guest.
All guests are required to present a valid ID (passport, driver's license, Aadhaar card, etc.) at the time of check-in.
Please ensure the safety of your belongings. The hotel management is not responsible for the loss of personal items.
For everyone's safety, guests are not allowed to store illegal, flammable, or dangerous items (e.g., firearms, explosives, hazardous materials) in their rooms.
For the comfort of all our guests, pets are not permitted on hotel premises.
Respectful and lawful behavior is expected at all times. Gambling or any other illegal activities are strictly prohibited. Please observe quiet hours between 10:00 pm and 7:00 am.
Washing and hanging of clothes in the rooms or outside windows/balconies is not allowed. Please use our laundry service for your convenience.
Visitors are welcome until 9:00 pm. After this time, visitors are not allowed on hotel premises. All visitors must be registered at the front desk and accompanied by a guest.
Guests are responsible for any damage caused to hotel property. This includes furniture, decorations, and electrical appliances. Damage charges will be determined based on the cost of the damaged item(s).
Please help us conserve energy by switching off all electrical appliances, including lights and air conditioning, when leaving your room.
Outside food is not allowed on hotel premises.
This is a no-smoking hotel. Smoking is permitted only in designated areas. Violation of this policy will result in a cleaning fee of Rs. 10,000/-.
For safety reasons, cooking is not permitted in the rooms.
For hospital information or ambulance service, please contact the front desk.
For maintenance, safety, and security, hotel staff may conduct routine checks on rooms. These checks will be done in a respectful manner, during reasonable hours, and with advance notice whenever possible. Your privacy is important to us, and we will make every effort to minimize any inconvenience.
In case of violation of these rules or any misconduct that causes inconvenience or discomfort to others, the hotel management reserves the right to ask the guest to leave, and all payments made will be forfeited.
The management reserves the right to alter or amend these regulations without any prior notice.
Balance payment, if any, is to be collected in full at the time of check-in.
Please note that the hotel does not provide extra beds.
For all bookings, if cancelled more than 2 days prior to check-in, no cancellation fee is charged except for weekend bookings (Friday to Sunday) which incur a 10% cancellation fee due to higher demand. If a booking is cancelled within 48 hours of check-in, a full 100% retention fee is charged, irrespective of the day of the week. Please note, cancellations processed via credit or debit card will be subject to a 3% fee upon refund to cover processing costs. We encourage guests to review their travel plans carefully before making reservations, especially for weekend stays.
Thank you for understanding and adhering to these rules. We hope you enjoy your stay at EllBee Mussoorie Hills.